Concessions Stand Team Lead

1 week ago


Santa Clara, California, United States Compass Group, North America Full time
Job Summary

As a Concessions Stand Lead with Levy, you will be responsible for maintaining exceptional guest services in accordance with company standards. You will expedite guest transactions, ensure guest satisfaction at the service desk, and control all cash and media materials.

Key Responsibilities
  • Greet and acknowledge every guest, maintain solid product knowledge, and provide outstanding guest service.
  • Oversee and authorize guest returns, exchanges, merchandise credits, check authorization, charge sends, rain checks, and discretion discounts.
  • Assure the completion of all PoS transactions and the proper control of cash and media at PoS registers.
  • Help train cashiers and crosstrain other associates.
  • Prepare daily deposits, change, and media; some locations have access to safe combinations and keys.
  • Ensure compliance of company policies, procedures, and practices; support loss-prevention efforts.
  • Oversee the productivity, breaks, and daily scheduling of cashiers; communicate performance issues to management.
  • Maintain front-end supplies.
  • Help provide guest service, floor moves, housekeeping, display maintenance, and merchandise replenishment as needed.
  • Cover cashier shifts when call-offs occur.
What We Offer

As a member of the Compass Group, North America team, you will have access to a range of benefits, including Instapay (early access to your wages) and high-interest savings through the EVEN app, Associate Shopping Program, Health and Wellness Program, Discount Marketplace, and Employee Assistance Program.



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