Medical Equipment Operations District Manager
2 months ago
Rotech Healthcare Inc. is a national leader in providing high-quality medical products, services, and outstanding customer care through hundreds of locations across 45 states. Our mission is to empower patients to manage their health and treatment at home, ensuring they lead a more comfortable and productive life.
Overview and ResponsibilitiesWe are seeking a dedicated and experienced Operations Manager for Medical Equipment District to join our team. In this role, you will be responsible for the day-to-day management of company operations, exercising management principles to ensure profitability, control assets, and communicate company philosophy and objectives to the staff and community.
This position covers the Oelwein and Charles City territories and requires strong leadership abilities, self-motivation, and a sense of urgency and responsiveness to customers.
Key Responsibilities:- Manage the financial and operational performance of the location, ensuring adherence to company policies and procedures.
- Develop and maintain a customer service team, including customer service representatives, patient service technicians, respiratory clinicians, and other staff, to enhance customer service.
- Develop and maintain working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines.
- Ensure all employees are building relationships with patients and referral sources, and maintain a high level of satisfaction with patients, referral sources, and location employees.
- Manage inventory to ensure levels are met and company assets are monitored and controlled.
- Monitor and act on the company's growth plan to achieve or exceed the location's budgeted goals.
- Perform other duties as assigned.
- Bachelor's Degree in business or a related field, or equivalent combination of education and experience in DME/HME, home health industry, or business.
- One to three years' of supervisory experience, preferred.
- One to three years' experience in the home health industry, required.
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME), insurance policies and requirements, medical billing practices, and billing reimbursement.
- Strong leadership abilities, self-motivation, and a sense of urgency and responsiveness to customers.
- 401k
- Medical, Dental, and Vision
- Life Insurance and Disability
- Generous Paid Time Off and Paid Holidays
- Employee Discount Program
- Employee Recognition Program
- Bonus and Incentive Opportunities
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