Parts Specialist
2 weeks ago
At Stokes Automotive Group, we are seeking a highly skilled and detail-oriented Parts Advisor to join our team. As a key member of our parts department, you will play a crucial role in ensuring our customers receive exceptional service and support.
Key Responsibilities:- Assist customers in selecting required parts in a friendly and professional manner.
- Inform customers of companion part requirements and specials, and ensure they are exposed to our full product line.
- Answer phone calls, providing price quotes and other information.
- Review service estimates to ensure parts ordered are correct and pricing is in line with the estimate.
- Provide high-level service to internal and external customers.
- Pull and fill orders from stock.
- Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
- Notify service advisor and customer when special-ordered parts have been received.
- Notify service when all parts have arrived and when they will be delivered.
- Follow up on back-ordered parts.
- Verify will-call and back-order files weekly and return to vendors or stock items not picked up or required.
- Replenish assigned inventory daily.
- Ensure all internal requests for parts are billed on service repair orders.
- Receive payment from retail customers or obtain credit authorization.
- Ensure all charge sales are signed by the customer.
- Ensure all customers receive their copy of the invoice.
- Issue credit for parts returned, ensuring the original invoice or its number is available for verification.
- Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
- Set up orders for daily shipment, delivery, or pick-up.
- Keep counter areas clean and uncluttered.
- Participate in all training programs made available.
- Keep current on new products and product updates.
- Maintain a professional appearance.
- Previous experience or training preferred.
- High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.
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