Parts Specialist

2 weeks ago


Haverhill, Massachusetts, United States Stokes Automotive Group Full time
Job Title: Parts Advisor

At Stokes Automotive Group, we are seeking a highly skilled and detail-oriented Parts Advisor to join our team. As a key member of our parts department, you will play a crucial role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Assist customers in selecting required parts in a friendly and professional manner.
  • Inform customers of companion part requirements and specials, and ensure they are exposed to our full product line.
  • Answer phone calls, providing price quotes and other information.
  • Review service estimates to ensure parts ordered are correct and pricing is in line with the estimate.
  • Provide high-level service to internal and external customers.
  • Pull and fill orders from stock.
  • Notify parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
  • Notify service advisor and customer when special-ordered parts have been received.
  • Notify service when all parts have arrived and when they will be delivered.
  • Follow up on back-ordered parts.
  • Verify will-call and back-order files weekly and return to vendors or stock items not picked up or required.
  • Replenish assigned inventory daily.
  • Ensure all internal requests for parts are billed on service repair orders.
  • Receive payment from retail customers or obtain credit authorization.
  • Ensure all charge sales are signed by the customer.
  • Ensure all customers receive their copy of the invoice.
  • Issue credit for parts returned, ensuring the original invoice or its number is available for verification.
  • Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
  • Set up orders for daily shipment, delivery, or pick-up.
  • Keep counter areas clean and uncluttered.
  • Participate in all training programs made available.
  • Keep current on new products and product updates.
  • Maintain a professional appearance.
Requirements:
  • Previous experience or training preferred.
  • High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.


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