IT Network Architect Team Lead
2 weeks ago
About the Role
We are seeking an experienced IT Network Architect Team Lead to provide enterprise-level operational support for incident and problem management activities, including fault isolation, troubleshooting, and resolution support for critical customer network issues.
Duties and Responsibilities- Lead service recovery process for major incidents/P1 tickets
- Provide leadership in handling technical issues and escalations
- Manage and mentor a team of SMEs performing service recovery
- Review root cause analysis for major incidents and ensure completion of corrective/preventive actions
- Consult on service improvement programs and possible automation for delivery teams
- Review high-level design, low-level design, and acceptance test plans of ongoing projects
- Address critical changes in the technology domain as part of change management process
- Analyze network systems and develop technical documentation
- Develop network system design and optimization recommendations
- Develop and execute implementation plans and performance validation testing
- Prepare customer presentations, project plans, and work
- Oversee network operations supporting enterprise services and applications
- Develop and oversee implementations of network change requests for firewalls, routing, switching, proxy services, VPN, DNS, mail, SD-WAN, and public cloud service deployments
- Provide problem identification, escalation, and resolution of WAN/LAN performance, hardware, network carriers, and security issues in cooperation with the network services provider and government agency customers
- Identify routing and network access control requirements & resolution of related issues
- Analyze network traffic and provide recommendations for issue resolution, optimization, and configuration enhancements (e.g., QoS, TCP optimization)
- Assist customers' developing and troubleshooting network firewall access control policies
- Develop network monitoring and management procedures using tools that complement/supplement those in use by the network service provider and government agency customers
- Provide technical consulting and engineering support to government programs and project managers
Salary:$120,000 - $150,000 per year based on experience
Location: Washington, DC
Clearance: Top-Secret Clearance (TS)
Benefits: Competitive compensation, excellent benefits including tuition reimbursement and employer-contributed 401K, referral bonuses, and equal opportunity/affirmative action employer status
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