Media Operations Director

4 weeks ago

New York, New York, United States KNOWN Full time
About Known

Known is a modern marketing company that combines art and science to deliver innovative and cutting-edge creative work. Our team of PhD data scientists, award-winning creatives, strategists, engineers, and expert research teams work together to produce exceptional results for our clients.

The Role

We are seeking an Associate Director, Media Operations to join our Media Science team. This role will be responsible for establishing clear processes and best practices to ensure on-time, excellent delivery in a fast-paced, complex environment. The ideal candidate will have 8-10+ years of media operations or project management experience in a fast-paced environment, preferably a media agency or in-house on a media team.

Key Responsibilities
  • Develop robust, disciplined, and consistent processes and best practices to ensure on-time, excellent delivery in a fast-paced, complex environment.
  • Partner with the Media Science team to proactively identify operational risks, devise solutions, and implement changes.
  • Train media team members to ensure adherence to established processes and best practices.
  • Solicit input from cross-functional leads to define, document, train, and maintain best practices for agency tools.
  • Act as a liaison between the Media Science team and support teams for agency tools to optimize the user experience and increase efficient use of these platforms.
Requirements
  • 8-10+ years of media operations or project management experience in a fast-paced environment, preferably a media agency or in-house on a media team.
  • Experience overseeing project management and/or operations for media clients with multiple stakeholders and efforts happening simultaneously.
  • You have experience working with key media processes and workflows, including media plan briefing, plan development, campaign execution, trafficking, reporting, and creative asset management.
  • You understand billing and reconciliation processes for media clients and for partners/vendors.
  • You work closely with departments like Data Science, Engineering, and Finance.
  • You have a collaborative, problem-solving mindset and work well with a variety of people and organizations.
  • You're comfortable partnering with clients and senior decision makers.
  • You possess a disciplined approach to your work and are proactive in identifying issues and developing and executing on solutions.
  • You can capably balance structure and discipline with the moments when a team needs to be flexible to service the evolving needs of a client.
  • You communicate effectively and understand how to present new ideas to encourage adoption.
  • Experience with media management platforms like Lumina and Prisma or project management platforms like Smartsheet or JIRA is a plus.
Perks
  • Unlimited paid time off
  • 401k with company matching and no vesting period
  • Annual bonuses
  • Generous medical plan
  • Paid parental leave
About Known's Culture

At Known, we are building a legacy filled with exceptionally talented people with a kaleidoscope of backgrounds, experiences, and origin stories who feel encouraged and empowered to bring their whole selves to work, and to partner with us in molding and shaping our culture through our values.

We are an equal opportunity employer and do not discriminate against employees or qualified job applicants on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or locally protected class.

The base salary for this position is $125k-$135k. This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.

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