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Customer-Focused Service Technician
2 months ago
Position: Sales & Service Technician
Department: Operations, HomeTech by Mosaic
Reports to: Local Manager
Employment Type: Hourly, Non-Exempt
Position Summary
Become a vital part of the HomeTech by Mosaic team as a Sales & Service Technician. Our company excels in delivering innovative solutions in connectivity, audio & entertainment, safety & security, smart automation & design, and IT management for residential and commercial environments.
The role of a Sales & Service Technician encompasses the installation, troubleshooting, and repair of state-of-the-art products such as televisions, audio systems, Wi-Fi networks, access control systems, and security technologies. We are looking for a candidate who prioritizes customer satisfaction, collaboration, efficiency, quality, and safety. The ideal technician is committed to providing high-quality products, outstanding service, and an exceptional customer experience.
Key Responsibilities
- Assess work orders, gather necessary materials, navigate to locations, and communicate installation specifics to clients.
- Implement low voltage wiring configurations for both residential and commercial projects.
- Establish connections, fixtures, and hardware for user equipment.
- Resolve intricate issues to guarantee the best performance of Internet, television, security, and entertainment services.
- Maintain a positive and professional demeanor while discussing company services with customers.
- Complete tasks efficiently while ensuring superior customer service.
- Document job completion times and secure customer approval for completed tasks.
- May participate in an on-call rotation as needed.
Qualifications and Skills
- A 2-year degree in telecommunications, IT, or a related field is preferred, or equivalent relevant experience.
- Willingness to learn and pursue certifications in various audio/video systems and Control4.
- Dependability towards the organization, colleagues, and clients.
Why Choose HomeTech by Mosaic?
- Access to medical, dental, and vision benefits from the first day of employment.
- Company-sponsored life and disability insurance.
- Substantial company contribution to the 401(k) retirement plan.
- Paid holidays and personal time off.
- Opportunities for professional growth and development.
Mosaic Technologies is committed to fostering diversity and is an Equal Opportunity Employer, supporting individuals from various backgrounds, including minorities, women, protected veterans, and individuals with disabilities. We maintain a drug-free workplace; therefore, all applicants must undergo drug screening and background checks.
