Technical Support Engineer

3 weeks ago

Youngsville, North Carolina, United States Accentuate Staffing Full time

Job Summary: A Quality Systems Applications Administrator is sought to provide technical and administrative support for GxP applications at a leading company in Youngsville, NC. The ideal candidate will have a strong background in GxP environments, excellent analytical skills, and the ability to work effectively in a team.

Main Responsibilities:

  • Provide technical support for GxP applications, ensuring compliance with regulatory requirements.
  • Work collaboratively with IT and other teams to integrate different systems and resolve technical issues.
  • Analyze and troubleshoot system problems to identify root causes and implement effective solutions.
  • Develop and maintain reports to track system performance, compliance, and quality metrics.
  • Participate in disaster recovery testing and coordinate technical issue resolution with stakeholders.
  • Support software upgrades and patches, ensuring seamless system functionality and minimal downtime.
  • Manage user accounts and perform regular divisional reviews to ensure accuracy and adherence to departmental procedures.
  • Adhere to departmental office procedures and policies daily.
  • Contribute to special projects for the Corporate Quality Systems Department as required.
  • Perform other duties as assigned by management.

Required Skills and Qualifications:

  • Bachelor's degree in a relevant field from a reputable institution.
  • Minimum five years of experience in GxP environments, preferably with SmartSolve or EtQ eQMS platforms.
  • Strong knowledge of spreadsheet, word processing, and database software, particularly Microsoft Access and SQL.
  • Familiarity with basic coding concepts and ability to learn new languages quickly.
  • Relational database understanding and proficiency in writing SQL.
  • Proven experience in writing change controls, validation plans, scripts, and executing scripts.

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