Financial Service Associate

2 weeks ago


Scarborough, Maine, United States Five County Credit Union Full time
About the Role

We are seeking a highly motivated and customer-focused Financial Service Associate to join our team at Five County Credit Union. As a Financial Service Associate, you will play a critical role in providing exceptional service to our members, helping them achieve their financial goals, and contributing to the growth and success of our organization.

Key Responsibilities
  1. Member Service and Support: Provide personalized service to members, answering their questions, and addressing their concerns in a professional and courteous manner.
  2. Account Services: Assist members with various account-related tasks, including opening new accounts, processing transactions, and resolving account issues.
  3. Cross-Selling and Upselling: Identify opportunities to offer members additional products and services that meet their financial needs, promoting the credit union's offerings and driving revenue growth.
  4. Operational Efficiency: Ensure accurate and efficient processing of transactions, maintain accurate records, and adhere to credit union policies and procedures.
  5. Collaboration and Communication: Work effectively with colleagues, supervisors, and other departments to achieve team goals, resolve issues, and maintain a positive work environment.
Requirements
  • Excellent Communication and Interpersonal Skills: Ability to interact with members, colleagues, and supervisors in a professional and courteous manner.
  • Attention to Detail: Maintain accurate records, process transactions accurately, and adhere to credit union policies and procedures.
  • Problem-Solving and Analytical Skills: Ability to analyze situations, identify solutions, and make informed decisions.
  • Flexibility and Adaptability: Willingness to adapt to changing circumstances, priorities, and deadlines.
What We Offer

As a Financial Service Associate at Five County Credit Union, you will enjoy a competitive compensation package, opportunities for professional growth and development, and a dynamic work environment that values teamwork, innovation, and customer satisfaction.



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