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Financial Recovery Specialist
2 months ago
Ashland Credit Union is seeking a skilled Collections Specialist to join our team in Ashland, KY. As a key member of our Collections Department, you will be responsible for administrative duties, working closely with members experiencing financial difficulty to develop plans to bring accounts current.
Key Responsibilities- Monitor payments for delinquent status and contact members via phone, text, and mail to assist in developing plans to bring accounts current.
- Develop workout plans whenever possible and update files and system accounts via the credit union's delinquent loan recovery system.
- Maintain accurate data for repossession log and bankruptcy log, and review delinquent accounts to determine when further collection action is necessary.
- File proof of claims in bankruptcy cases and coordinate with collection supervisors for referrals to attorneys as needed.
- Prepare account files for repossession agents and perform account research as needed.
- Serve as an alternate for the Bank Secrecy Act Officer and perform other duties as requested by Ashland Credit Union Leadership.
- 5 years' experience working in a financial services environment, with at least 3 years in collections preferred.
- Excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
- Self-motivated with strong attention to detail and proficiency with Microsoft products (Word, Excel, etc.).
- Ability to work Monday through Friday, 8am to 5pm EST.
Ashland Credit Union is a non-profit, member-owned credit union committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are dedicated to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin, or any other basis of protected class or where prohibited by law.
