Customer Service Representative
2 months ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Crew Member at Wendy's. As a Crew Member, you will play a vital role in providing exceptional service to our customers, ensuring a positive dining experience, and maintaining a clean and safe environment.
Key Responsibilities
- Provide excellent customer service, responding to customer inquiries and resolving issues in a professional and courteous manner.
- Prepare and serve food and beverages to customers, ensuring accuracy and quality.
- Maintain a clean and organized workspace, adhering to health and safety standards.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Participate in ongoing training and development to enhance skills and knowledge.
What We Offer
- A competitive hourly rate and opportunities for advancement.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) plan with company match.
- Paid time off and holidays.
Requirements
- High school diploma or equivalent preferred.
- Ability to work a variety of shifts, including mornings, evenings, and weekends.
- Excellent communication and interpersonal skills.
- Ability to lift up to 20 pounds and stand for long periods.
Language Skills
You must have the ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence. To effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills
You must have the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. You must have the ability to perform these operations using units of American money and weight measurement, volume, and distance.
Reasoning Ability
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certificates, Licenses, Registrations
Crew Leader Certification and Shift Supervisor Certification.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Age Requirements
Must be 16 years old or older; no exceptions unless authorized by VPO & HR.
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