Customer Service Representative

4 weeks ago


Oxnard, California, United States The UPS Store #6279 Full time

At The UPS Store #6279, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our retail sales team, you will be responsible for delivering world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating various equipment and devices.

Key Responsibilities:

  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of the customer's shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends
  • Operate all equipment, software, and devices in an expert fashion and be willing to teach others
  • Maintain a clean, organized, and safe working environment
  • Perform other duties as assigned

Requirements:

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Willing and able to work 20 to 30 hours per week for a 7-day work week


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