Operations Director

4 days ago


Plymouth, Wisconsin, United States Fleet Farm Full time

Job Summary:

Fleet Farm is seeking a highly motivated and experienced Operations Director to lead our store operations team. As a key member of our leadership team, you will be responsible for providing strategic direction and oversight to ensure the successful execution of our store operations.

Key Responsibilities:

  • Leadership and Development: Train, coach, and mentor your team to develop consistent and best-in-class execution and customer service.
  • Staffing and Scheduling: Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with human resources, hire, train, develop, and manage the performance of all team members.
  • Wage and Expense Control: Responsible for monitoring store wage and expense control programs. In conjunction with the General Manager and human resources, identify wage and expense budget variances and take corrective action where necessary.
  • Cash Management: Responsible for oversight of all cash management policies, procedures, and practices.
  • Customer Service: Provide guidance and oversight for customer-related issues, as needed.
  • Loss Prevention: In conjunction with the Loss Prevention Lead, oversee all efforts to reduce shrink activity through education, awareness, and compliance.
  • Company Initiatives: Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Requirements and Qualifications:

  • Education: Bachelor's Degree in Business, Marketing, or related field or equivalent relevant experience.
  • Experience: 5 years of management experience within a big-box retailer preferred.
  • Leadership Skills: Proven ability to lead, coach, and build relationships in a fast-paced environment.
  • Communication Skills: Must be able to direct and motivate a diverse population that includes full-time and part-time team members.
  • Problem-Solving Skills: Demonstrated ability to act decisively with implementing solutions, planning and delegating tasks, monitoring and achieving goals, and responding to change.
  • Availability: The ability to work a flexible schedule and have open availability, including days, nights, weekends, and holidays is required.

Fleet Farm is an Equal Employment Opportunity Employer and gives all applicants for employment equal consideration regardless of race, color, sex, gender, ethnicity, religious creed or belief, national origin, ancestry, age, physical or mental disability, sexual orientation, genetic information, citizenship status, military or veteran status, pregnancy, or any other status protected by federal, state, or local law.


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