Medical Assistant

4 days ago

Miami FL United States One Medical Full time
About the Role

We are seeking a highly skilled Medical Assistant to join our team at One Medical. As a Medical Assistant - Patient Care Specialist, you will play a critical role in providing exceptional patient care and support to our members.

Responsibilities:

  • Provide best-in-class venipuncture services to patients of all ages
  • Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
  • Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
  • Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up
  • Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties
  • Use impeccable C-I-CARE skills in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary
  • Assist our senior patients by performing other administrative tasks, such as answering phone calls, sending faxes, and coordinating transportation for patients
  • Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, and performing opening and closing duties/daily office upkeep as required

Requirements:

  • At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
  • Strong written and verbal communication skills
  • A High School Diploma or equivalent
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
  • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
  • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
  • A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
  • Phlebotomy experience and/or certification preferred
  • Experience with extended scope care, including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred

About One Medical

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible, and enjoyable. We are on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks.

We offer a range of benefits designed to aid your health and wellness, including paid sabbatical after 5 and 10 years, an Employee Assistance Program, competitive medical, dental, and vision plans, free One Medical memberships, pre-tax commuter benefits, PTO cash outs, and more.

Join our team and be part of a diverse, driven, and empathetic team that is passionate about delivering exceptional patient care and support.

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