Cardiovascular Call Center Specialist
3 weeks ago
About Alaska Heart Institute
We are a leading provider of cardiovascular care and research in [location]. Our team is dedicated to delivering exceptional patient care and advancing the field of cardiology.
Job Overview
This role is responsible for providing exceptional customer service to patients, families, and healthcare professionals via phone and in-person interactions.
Key Responsibilities
- Provide prompt and professional communication to callers.
- Connect callers to the appropriate personnel or department.
- Handle emergency situations in accordance with established protocols.
- Manage after-hours voicemail and deliver messages to staff.
Requirements
To be successful in this role, you will need a High School Diploma or equivalent and knowledge of medical terminology. Experience working on a switchboard in a healthcare setting is a plus.
You should possess excellent customer service skills, knowledge of telephone etiquette, and the ability to work effectively in a fast-paced environment.
Benefits
- Competitive hourly rate: $25-$30/hour
- Medical, dental, and vision insurance
- Colonial Life Elective Benefits
- Life Insurance
- Profit Sharing 401K
- HSA and FSA options
- Employee Assistance Program
- Wellness Program
- PTO starting at up to 5.84 hours per pay period (increases with years of service)
- 8 paid holidays per year
- FMLA
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