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Client Relations Specialist
2 months ago
Innova Solutions is seeking a dedicated Customer Service Representative to join our dynamic team. This role is essential in providing exceptional support and solutions to our clients.
Key Responsibilities:
As a Customer Service Representative, your primary duties will include:
1. Delivering comprehensive analytics and reporting services to enhance and automate client processing systems.
2. Managing moderate to complex client inquiries and issues effectively.
3. Collaborating with various organizational units to ensure timely service delivery and issue resolution.
4. Engaging in product development and system testing to maintain the efficiency of high-value transaction processing.
5. Utilizing in-depth knowledge of the industry to provide tailored solutions to both internal and external clients.
6. Supporting junior client processing roles and overseeing their work as needed.
Qualifications:
To be successful in this role, candidates should possess:
- A Bachelor’s degree or equivalent experience.
- 5-7 years of relevant work experience, preferably in brokerage processing.
Compensation and Benefits:
The pay range for this position is $25 per hour, with variations based on education, experience, and specific job duties. Innova Solutions offers a comprehensive benefits package, including:
- Medical and pharmacy coverage
- Dental and vision insurance
- 401(k) plan
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Life and pet insurance
- Short-term and long-term disability coverage
- Employee Assistance Program (EAP)
About Innova Solutions:
Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs around 50,000 professionals globally, with an annual revenue nearing $3 billion. We are recognized as a leading IT consulting staffing firm and are committed to providing a work environment free from discrimination and harassment.
