Insurance Customer Service Representative

2 weeks ago


Casselberry, Florida, United States State Farm Insurance Full time
Customer Service Excellence at State Farm Insurance

As a valued member of our team, you will play a crucial role in delivering exceptional customer service to our policyholders. Your primary responsibilities will include:

Providing accurate and timely information to customers regarding their insurance policies

Processing policy changes and updates in our system to ensure seamless service

Handling incoming calls and emails from customers regarding policy inquiries and claims

Collaborating with team members to resolve customer issues and ensure customer satisfaction

Maintaining accurate customer records and updating information as needed

Providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner

Staying up-to-date with insurance products and industry trends to effectively assist customers

Following company policies and procedures to ensure compliance with regulations and guidelines

Meeting or exceeding performance goals and targets set by the company

Continuously improving knowledge and skills through training and development opportunities

Join a dynamic team and take your career to the next level

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