Senior Product Support Specialist
2 days ago
This position is responsible for providing technical support for maintenance, repairs, and equipment setup and testing for our TIH program.
Key Responsibilities- Provide technical support for maintenance, repairs, and equipment setup and testing
- May provide work leadership and technical assistance to lower-level technicians
- Serve as customer contact on technical issues
- Troubleshoot and resolve equipment issues using technical documentation
- Conduct repairs and/or modifications using hand tools and test equipment
- Demonstrate setup and adjustment of complex equipment for potential users or operators
- Complete written documentation and feedback for onsite service and installations
- Deliver technical solutions to customers with a high degree of professionalism
- Determine and recommend products or services that best fit customer needs
- Analyze test results and adjust equipment to bring within specifications
- Record test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods
- May provide formal/informal training of customer personnel
- Demonstrate great customer service skills
- Work variable shifts and up to 12-hour shifts to perform necessary testing
- Exhibit mature, independent judgment and communicate effectively
- High school diploma or GED with 5+ years of work experience
- U.S. citizenship and ability to obtain security clearance required
- Methodical documentation skills with the ability to assist in accurate, complete, and timely technical service reports
- Proficient in the use of laptop computers, mobile devices, MS Office applications (Word, Excel, Project, and PowerPoint)
- FOA (The Fiber Optic Association, Inc.) CFOT - Certified Fiber Optic Technician preferred
- Acceptable field experience installing and testing fiber optic networks will be considered in lieu of FOA certification
Leonardo DRS offers competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan.
We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement.
We understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.
Some employees are eligible for limited benefits only.
Equal Opportunity EmployerLeonardo DRS, Inc. and its subsidiaries and affiliates are equal opportunity employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
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