IT Service Desk Analyst

1 week ago


Strongsville, Ohio, United States Acuative Corporation Full time

Job Description

The Help Desk Technician is a critical role at Acuative Corporation, responsible for providing exceptional customer service and technical support to our clients.

About Us

Acuative has a rich history of innovation in the communication industry, dating back over three decades. Our team of experts delivers end-to-end solutions, from network design to installation and management.

Responsibilities

  • Respond to client inquiries and provide timely resolutions to IT-related issues.
  • Analyze and troubleshoot complex IT system problems.
  • Collaborate with internal teams to ensure seamless execution of service requests.

What We Offer

Join our dynamic team and enjoy a range of benefits, including:

  • Estimated annual salary: $58,000 - $68,000.
  • Award-winning health insurance plans.
  • Generous paid time off and holidays.
  • Ongoing training and professional development opportunities.
  • Recognition and reward programs.
  • 401(k) plan with company match.
  • Lifelong learning and growth opportunities.


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