Guest Services Associate

3 weeks ago


Strongsville, Ohio, United States Twin Tier Hospitality Full time

We are seeking a highly motivated and detail-oriented Hotel Front Desk Representative to join our team at Twin Tier Hospitality. As a Hotel Front Desk Representative, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is comfortable and enjoyable.

Responsibilities

The successful candidate will have:

  • Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • A strong understanding of hotel operations and procedures.
  • The ability to work effectively as part of a team to achieve common goals.

In this role, you will be responsible for handling guest registration, room assignments, and responding to inquiries and problems in an efficient and courteous manner. You will also be responsible for resolving customer complaints and assisting customers with all inquiries related to hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience. If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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