Housekeeping Operations Manager

3 weeks ago

Nashville, Tennessee, United States Placemakr Full time
About Us

We're a forward-thinking hospitality company on a mission to revolutionize the way people experience home. With a presence in some of America's most vibrant cities, our innovative platform combines property operations, customer acquisition, and cutting-edge technology to create a unique solution that sets us apart from the competition.

Our Vision

We're committed to creating one-of-a-kind guest experiences and unlocking tremendous value in our properties. Whether our guests stay with us for a night, a year, or somewhere in between, we strive to make every space feel like a home.

The Role

We're seeking a highly skilled and experienced Housekeeping Manager to join our team. As a key member of our property team, you'll be responsible for ensuring a seamless and collaborative experience for our team members while setting the tone for our housekeeping operations. You'll own the success of your housekeeping team through leadership, hands-on support, and creating a culture of high-performance and accountability.

Key Responsibilities
  • Consistently provide an exceptional experience to all Placemakr guests, residents, and partners by embodying our values and standards.
  • Foster a "one team" mentality by collaborating effectively with all property team members, contributing to a cohesive and supportive work environment.
  • Maintain a safe, secure, and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures.
  • Lead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence.
  • Inspect assigned units of housekeeping team members and audit inspections of tenured housekeeping team members to ensure compliance with Placemakr cleanliness standards.
  • Own tracking and purchasing of inventory and all other department-related spend in alignment with budgetary restrictions.
  • Consistently train new hires on cleanliness and organizational standards and share best practices with new hires and tenured colleagues.
  • Own the day-to-day management of a team of Housekeepers and Housepeople, including leading daily stand-ups and chat-ins, providing in-the-moment feedback, and consistently coaching, counseling, and developing all team members.
Requirements
  • 4+ years of previous housekeeping or cleaning experience (hospitality-specific experience a plus).
  • 2+ years of experience as a team lead, supervisor, or mentor.
  • Previous experience with creating schedules, supporting performance management, and assisting in interviewing in alignment with Placemakr standards.
  • A strong attention to detail and a commitment to maintaining high cleanliness standards.
  • Experience with independently managing tasks and remaining organized.
  • Effective communication skills, including the ability to provide in-the-moment feedback to team members.
  • A can-do attitude and the ability to work effectively in an independent and collaborative environment.
  • Exceeding expectations in all Housekeeper III and Housekeeping Supervisor skills.
  • Embodying our Property Team Mission of Customer, Consistency, and Community (Norms).
  • Leading by example and embodying the core values of Placemakr: Own It, Make It Better, and Treat People Right.
What We Offer
  • Competitive pay, stock options, and a generous monthly bonus program.
  • Management Training Program.
  • Monthly cell phone reimbursement and health & wellness stipend.
  • Yearly uniform stipend.
  • Medical, Vision & Dental Insurance with options for Flexible Spending Accounts.
  • Paid Parental Leave.
  • Paid Life Insurance.
  • 401k + 4% employer matching program.
  • Flexible time off to allow time for you to recharge.
  • ZayZoon as an option to access your paycheck before your payday.
  • Plus, discounts to stay at select Placemakr properties all over the US.
How to Apply

If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply. Please submit your application, including your resume and a cover letter, to our team. We look forward to hearing from you

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