Senior Office Services Associate

2 weeks ago

Chicago, Illinois, United States Williams Lea Group Limited Full time
{"title": "Senior Office Services Associate", "description": "Job Summary

We are seeking a highly skilled and experienced Senior Office Services Associate to join our team in Chicago. As a key member of our office services team, you will be responsible for providing daily back office services to our clients and teams, including reprographics, mail services, and support for various service lines.

Key Responsibilities
  • Utilize logs for all office services work and ensure job tickets are properly filled out before beginning work.
  • Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
  • Communicate with supervisor or client on job or deadline issues.
  • Meet contracted deadlines for accepting, completing, and delivering all work.
  • Troubleshoot basic equipment problems and prioritize workflow.
  • Perform Quality Assurance on own and work of others.
  • Load machines with various paper, toner, supplies, and answer telephone, emails, and place service calls when needed.
  • Interact with clients in person, over the phone or electronically, and adhere to Williams Lea policies in addition to client site policies.
  • Use equipment and supplies in a cost-efficient manner and may train new Office Services Associates.
Requirements
  • High school diploma or equivalent.
  • Minimum 3 years' office services experience preferably in a legal, banking or large corporate environment.
  • Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
  • Familiar with general back office procedures to meet and maintain client satisfaction.
  • Proven customer service skills are required in order to create, maintain and enhance customer relationships.
  • Good written and verbal communication skills, including professional telephone and email etiquette.
  • Attention to detail with good organizational skills.
  • Must be able to meet deadlines and complete all projects in a timely manner.
  • Ability to handle sensitive and/or confidential documents and information.
  • Able to make independent decisions that conform to business needs and policy.
  • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
  • Must work well in a team environment.
  • Must be able to interact effectively with multi-functional and diverse backgrounds.
  • Ability to work in a fast-paced environment.
  • Must be self-motivated with positive can-do attitude.
Working Conditions

Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site. Ability to work overtime as needed. Work is performed in a professional work environment. Professional attire required. Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner. Must be able to work standing up all or most of the time.

About Williams Lea

Williams Lea has harnessed the ability to innovate and break new ground for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We're always progressing, connecting technology with expertise and strong processes to transform support services.

", "lang_code": "en"}

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