Product Owner

7 days ago

Phoenix, Arizona, United States Republic Services Full time
About Republic Services
Republic Services, Inc. is a leader in the environmental services industry, committed to exceeding customer expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our Company Values
We protect the livelihoods of our colleagues and communities, go above and beyond to exceed our customers' expectations, take action to improve our environment, deliver results in the right way, and respect the dignity and unique potential of every person. We are proud of our high employee engagement score of 86 and have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants.

Role Highlights
The Digital Marketing Senior Analyst will play a key role in supporting the strategy and execution of an omni-channel world-class customer experience. This role will work directly with Sales, Marketing, Customer Support, Operations, and IT to gather requirements & provide scalable solutions that marry technology capabilities and best practices with Republic Services' customer and internal needs. The ideal candidate will have solid functional and working knowledge of Salesforce products such as Sales Cloud, Service Cloud and Marketing Cloud and should be comfortable working in a dynamic and high visibility role within the organization.

Key Responsibilities
• Defines and manages the interconnectivity of online and offline experiences with the goal of ensuring that customers regardless of channel have a seamless experience
• Shapes product roadmap that will optimize the user experience and the customer lifecycle
• Leverages inputs from stakeholders, VoC, product roadmap and analytics to continuously define and prioritize features to improve the customer and employee experience
• Designs and measures reporting to track objectives and key results of product development
• Maintains strong relationship with architect and engineers to deliver and iterate on product roadmap
• Evaluates AppExchange products to address technology or data gaps
• In partnership with Sales and IT partners manages and maintains the day-to-day relationship with 3rd parties
• Conducts and owns updates and analysis for key performance indicators and dashboards and uses information to make recommendations to drive results
• Communicates with internal and external customers for relevant input to develop and implement successful projects
• Uses information received to make recommendations to support and influence business goals and objectives
• Performs other job-related duties as assigned or apparent

Requirements
• Experience with Salesforce, ERP, and digital and data platforms
• Ability to think strategically and see the big picture, analyzing a problem or project from a variety of angles, yet examining specific aspects in significant detail
• Process-oriented, mindset of continual improvement; real passion for ingesting and analyzing data, documenting processes with the intent of driving progressive improvements and significant innovation
• Cross-functional leadership experience with ability to influence stakeholders and build consensus in a matrixed organization structure
• Excellent project management skills; confident managing upwards and coordinating with cross-functional dispersed teams with a good understanding of project management tools and concepts
• A good balance of technical knowledge and business acumen with a customer-first mindset
• Able to work diligently and independently, but according to direction and within pre-set guidelines

Qualifications
• 3 years of experience working with digital marketing technologies
• Minimum of 2 years of product management experience

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