Night Auditor
2 weeks ago
Renaissance Indianapolis North is a world-class property that values its employees and is committed to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.
Our CultureWe pride ourselves on being the best employer in the area, with a culture that emphasizes personal development, people, and a desire for wanting them to succeed. Our Core Values involve delivering outstanding service and memorable experiences for each guest.
Job SummaryWe are seeking a highly motivated Night Auditor to join our Front Desk team. The ideal candidate will use their engaging personality to create a memorable first impression for our guests, while checking in, registering guests and running daily reports.
Responsibilities- Provide exceptional customer service by being engaging and taking sincere interest in our guests.
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Help to resolve problems and WOW guests through recovery when things arent quite right.
- Promote and sell special hotel programs.
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and policies.
- Maintain house bank.
- Serve as manager on duty.
- Run daily audit reports.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Assist other departments as needed.
Previous guest service experience is required, with hotel experience preferred. Compensation for this position is $17.00/Hr. - $17.00/Hr. based on qualifications and experience.
BenefitsWe offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
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