Senior Relationship Manager

21 hours ago


Cleveland, Ohio, United States Dollar Bank Full time

At Dollar Bank, we are seeking a Senior Relationship Manager to join our team. This role is an exciting opportunity for a customer-focused professional to take on a leadership position and drive business growth.

About the Role

This Senior Relationship Manager will be responsible for building and maintaining strong relationships with customers, identifying opportunities to offer additional products and services, and providing exceptional customer service. The ideal candidate will have excellent communication skills, a consultative approach, and the ability to think critically and make sound decisions.

Key Responsibilities
  • Built rapport with customers, understood their needs, and provided personalized solutions to meet their financial goals.
  • Identified opportunities to cross-sell and upsell existing customers, increasing revenue and driving business growth.
  • Developed and executed strategies to enhance customer engagement and retention, resulting in improved customer satisfaction and loyalty.
  • Maintained accurate records of customer interactions, including sales transactions, customer complaints, and product recommendations.

Requirements
  • High school diploma or equivalent required; college degree preferred.
  • A minimum of one year of experience in a related field, such as banking or finance.
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse customer groups.
  • Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
  • Demonstrated knowledge of banking products and services, with a focus on deposit and loan offerings.

Benefits

As a valued member of the Dollar Bank team, this Senior Relationship Manager will enjoy a comprehensive benefits package, including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement. Part-time employees qualify for similar benefits.

Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications.



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