Voice Network Architect

Job Summary

The Voice Network Architect contributes to the development of Apple Bank's technical infrastructure for digital transformation purposes by designing and implementing complex voice and video information technology projects.

Key Responsibilities

• Plan and implement enterprise unified communications-based projects.
• Design and install devices and applications for voice and video information technology.
• Provide level 3 technical support solutions for voice and video information technology.
• Participate in the development of long-term strategic, capacity and performance planning objectives.
• Ensure the reliability of the enterprise voice communications network.
• Mentor and train junior engineers and technicians.
• Partner with vendors, clients, carriers, and technical staff on VoIP implementation, optimization, security and ongoing management.
• Safeguard overall technical capabilities, stability and performance.
• Provide recommendations related to the design and implementation of VoIP enhancements.
• Guarantee all work activity is accurately documented in our tracking systems.
• Monitor design, programming and application standards and ensure compliance with internal policies and procedures.
• Safeguard performance, capacity, and availability, as well as the quality of voice environment monitoring for emerging incidents and initiate preventative action.

Requirements

• Bachelor's degree required.
• CCNA Voice, CCNP Voice, or CCIE Collaboration certifications are highly preferred.
• 5+ years designing domestic call routing with on Cisco VG, CME, CUE, and CCM.
• 5+ years of experience with Voice Cloud Technologies.
• 5+ years of experience with WEBEX Video Conferencing technologies.
• Experience managing, supporting and deploying network infrastructures.
• Solid background in network administration and architecture.
• Demonstrated experience writing voice and network security policies, standards, and procedures as well as utilizing network analysis tools to determine root cause of voice problems.
• Basic LAN and WAN network routing and switching.
• Implementation, migration planning, and solution testing.
• QOS policies across enterprise for data, voice and video solutions.
• Must have experience with disaster recovery plans and related technologies.
• Ability to work a flexible schedule, available after hours and weekends as needed and willing to work on-call rotation.
• Available to travel up to 25% of time.

Equal Opportunity Employer

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.