Voice Network Architect

At Apple Bank for Savings, we are seeking a highly skilled Voice Network Architect to contribute to the development of our technical infrastructure for digital transformation purposes. The successful candidate will work on complex projects involving planning, designing, and installing devices and applications, as well as providing level 3 technical support solutions for voice and video information technology.

Key Responsibilities:

• Ensure the reliability of our enterprise voice communications network, including the installation, maintenance, and management of all voice equipment.
• Plan and implement enterprise unified communications-based projects.
• Mentor and train junior engineers and technicians.
• Design and develop Cisco unified communication architectural enhancements.
• Partner with vendors, clients, carriers, and technical staff on VoIP implementation, optimization, security, and ongoing management.
• Safeguard overall technical capabilities, stability, and performance.
• Provide recommendations related to the design and implementation of VoIP enhancements.
• Produce and maintain all necessary technical documentation.
• Monitor design, programming, and application standards and ensure compliance with internal policies and procedures.
• Safeguard performance, capacity, and availability, as well as the quality of voice environment monitoring for emerging incidents and initiate preventative action.

Requirements:

• Bachelor's degree required.
• CCNA Voice, CCNP Voice, or CCIE Collaboration certifications are highly preferred.
• 5+ years working on technologies such as VOIP, Call Manager, Unity, and voice gateways.
• 5+ years directly working with customer and client technical teams.
• 5+ years implementing Voice solutions.
• 5+ years designing domestic call routing with on Cisco VG, CME, CUE, and CCM.
• 5+ years supporting contact center.
• 5+ years of experience with Voice Cloud Technologies.
• 5+ years of experience with WEBEX Video Conferencing technologies.
• Experience managing, supporting, and deploying network infrastructures.
• Solid background in network administration and architecture.
• Demonstrated experience writing voice and network security policies, standards, and procedures as well as utilizing network analysis tools to determine root cause of voice problems.
• Voice recording integration with third-party solutions.
• Low-level design details for the unified communications solutions.
• Basic LAN and WAN network routing and switching.
• Implementation, migration planning, and solution testing.
• QOS policies across enterprise for data, voice, and video solutions.
• Must have experience with disaster recovery plans and related technologies.
• Strong interpersonal and communication skills (verbal + written).
• Ability to work a flexible schedule, available after hours and weekends as needed and willing to work on-call rotation.
• Available to travel up to 25% of time.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.