Guest Services Representative

3 weeks ago


Waco, Texas, United States Hotel Indigo Waco-Baylor Full time
Hotel Guest Services Representative

About the Opportunity:
We are currently hiring for a Hotel Guest Services Representative at Hotel Indigo Waco-Baylor. In this role, you will be responsible for providing exceptional guest experiences, ensuring seamless hotel operations, and driving revenue growth through upselling and cross-selling opportunities.

Key Responsibilities:
  • Greet and check-in guests, manage their stays, and respond to inquiries
  • Process transactions accurately, handling cash, credit card payments, and incidentals
  • Collaborate with housekeeping to ensure timely room assignments and updates
  • Manage guest requests and resolve issues promptly and professionally
  • Upsell and cross-sell hotel amenities and services to increase revenue

Requirements:
  • High school diploma or equivalent required; 1+ year of hospitality experience preferred
  • Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service
  • Prior experience with property management systems (PMS) and Microsoft Office
  • Able to work effectively in a fast-paced environment, prioritizing tasks and maintaining accuracy under pressure

Estimated Salary: $55,000 - $65,000 per year, based on experience and qualifications.

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