Oral Surgery Practice Coordinator
1 week ago
We are Disability Solutions, an elite oral surgery practice dedicated to exceptional patient care and first-class service to our referring doctors. Our goal is to grow the practice while continuing to serve our community with all their oral surgery needs.
The Patient Implant Care Coordinator plays a critical role in providing exceptional patient care resulting in the best clinical outcomes and meeting the needs of our patients. This includes greeting patients, answering phones, scheduling appointments, providing cost estimates, and collecting patient financial responsibility. Additionally, the Patient Implant Care Coordinator will manage the doctor's schedule and any communications with patients, referring offices, and dental labs.
Key Responsibilities:
- Provide concierge-level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
- Update and maintain patient insurance information.
- Maintain the doctor's schedule to ensure efficient use of their time.
- Partner with the clinical team to ensure excellent patient experience.
- Adhere to deadlines and prioritize work against the patient schedule.
- Collect payments from patients in an effective and professional manner.
- Understand doctor treatment recommendations and develop treatment plans from diagnosis.
- Effectively communicate treatment options and associated costs to the patient.
- Maintain confidentiality of all information in accordance with HIPAA.
- Manage implant inventory of all implant systems and ordering.
- Partner with implant reps to support and educate referrals and patients.
Requirements:
- High School diploma or equivalent required.
- BLS certification required or the ability to complete within 1 month of hire.
- At least two years of clinical dental/surgical experience required.
- Registered dental assistant license required.
Benefits:
- Competitive salary: $65,000 - $80,000 per year, based on experience.
- Medical (including Virtual Care), Dental, and Vision Coverage.
- Employee Assistance Program (EAP).
- Uniforms/Scrubs provided.
- Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays.
- Employer Sponsored Short Term Disability.
- Long Term Disability Plan.
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