Restaurant Operations Manager
4 weeks ago
A successful Team Leader at Chick-fil-A consistently demonstrates our core values, embracing the company culture and possessing a servant's heart. They have a passion for people and serving others, strong character, and take initiative, working with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. Their two main areas of focus are completing tasks so that the restaurant runs effectively and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.
**Key Responsibilities:**
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurants
- Offer immediate and respectful response to Guests' needs
- Assist in training of new hires, set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
**Requirements and Qualifications:**
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
Working at a Chick-fil-A restaurant is more than a job – it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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