Enablement Vertical Operations Director

2 weeks ago


Fairburn, Georgia, United States Randstad USA Full time

Randstad USA is seeking an experienced Operations Manager to oversee the Enablement vertical. This role involves managing both onshore and offshore teams, ensuring efficient handling of billing adjustments, addressing client inquiries, and driving operational excellence.

Key Responsibilities:
  • Oversee AR/Billing adjustments activities and ensure compliance with local, state, and federal regulations
  • Manage both onshore and offshore personnel to address client inquiries and resolve discrepancies related to billing accuracy and adjustments
  • Respond to routine and complex inquiries from stakeholders, specifically addressing issues related to billing adjustments and AR discrepancies
  • Serve as the main escalation contact for all AR/Billing adjustments issues
  • Lead and mentor a team of non-exempt AR/Billing Adjustment Specialists
Requirements:
  • Bachelor's degree or equivalent work experience
  • Demonstrated track record in managing end-to-end billing processes, including invoicing, payment tracking, and billing adjustments
  • Strong understanding of financial operations principles, including revenue recognition, financial reporting, and auditing practices
  • 3-5 years of related people management experience
  • Excellent communication, interpersonal, and organizational skills
Benefits:
  • A competitive salary range of $90,000 - $120,000 per year
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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