Veterinary Client Care Specialist

2 weeks ago

Bemidji, Minnesota, United States Bemidji Veterinary Hospital & Boarding Kennel Full time

Position Overview:

Bemidji Veterinary Hospital is seeking a dedicated Patient Care Coordinator to enhance our team.

Compensation: $17 - $19/hr (based on experience)

Shift Details: 8:00am-6:00pm, four days a week, with occasional Saturday shifts required.

What We Provide:

  • A collaborative and supportive work environment that values teamwork and empathy.
  • Opportunities for professional development and career advancement within our expanding practice.
  • A balanced work-life schedule.
  • Competitive salary and benefits, including health, dental, and vision insurance.
  • 401K plan with employer matching.

Job Summary: The Patient Care Coordinator is responsible for guiding clients through their experience from check-in to check-out, documenting medical notes, formulating treatment plans, coordinating care with technical teams, and conducting follow-ups after visits.

Key Responsibilities:

  • Uphold the Core Values and Mission Statement of the organization.
  • Prepare clients for their visits by reaching out ahead of appointments to set expectations and address inquiries.
  • Warmly greet clients upon arrival and escort them to the examination area.
  • Accurately record medical information provided by veterinarians during examinations and ensure records are updated with diagnostic results.
  • Develop, present, and clarify treatment plans in line with the veterinarian's guidance.
  • Work closely with the technical team to ensure the veterinarian's treatment plans are executed effectively.
  • Schedule follow-up appointments and future wellness visits.
  • Facilitate the fulfillment of prescriptions, providing explanations to clients and coordinating delivery if needed.
  • Clearly communicate discharge instructions and address any client questions.
  • Manage client checkouts and process payments in the examination room.
  • Conduct post-visit follow-ups to check on the well-being of pets and relay any test results.

Additional Duties:

  • Perform other related tasks as assigned.

Qualifications:

Required Skills and Abilities:

  • Strong commitment to delivering exceptional client service.
  • A genuine passion for animals.
  • Friendly and approachable demeanor focused on client satisfaction.
  • Proficient in active listening and accurate documentation of medical information.
  • Desire to assist and serve others.
  • Knowledge of or willingness to learn veterinary medical terminology and procedures.
  • Strong computer skills and typing proficiency.
  • Effective verbal and written communication skills.

Education and Experience:

  • High school diploma required.

Preferred Qualifications:

  • Familiarity with medical terminology.

Physical Requirements:

  • Ability to stand for extended periods and work on a computer.
  • Capability to lift up to 40lbs unassisted.

Reasonable Accommodations:
Applicants with disabilities may be entitled to reasonable accommodations under applicable laws. If you require accommodations to perform essential job functions, please reach out to us.

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