Customer Technical Support Specialist
10 hours ago
At Roche, we're committed to delivering exceptional customer support to our clients. As a Customer Technical Support Specialist, you'll play a vital role in ensuring our customers receive the best possible experience with our GenMark products.
Key Responsibilities:- Provide technical expertise and support to Roche customers via phone, email, and remote access.
- Assist sales, molecular application specialists, and marketing teams as required.
- Handle customer complaints, including receiving, logging, investigating, and resolving issues in compliance with our Quality System requirements.
- Participate in developing and implementing new product and technical support plans to ensure successful launches and customer support.
- Apply scientific, engineering, and analytical best practices to accomplish tasks.
- Foster a collaborative environment and promote teamwork across the organization.
- Bachelor of Science in Biochemistry, Microbiology, Molecular Biology, Analytical Chemistry, or a related field.
- Master of Science degree in a related field is preferred.
- 1-2 years of experience in a related field.
- Ability to gain knowledge of all Roche products within the business area.
- Proficiency in MS Office, SFDC, SAP, Acrobat, and other Roche supporting software.
- Strong communication and listening skills with the ability to relay information succinctly and accurately.
- Ability to positively negotiate with and defuse irate customers while maintaining their confidence and loyalty.
As a valued member of our team, you'll enjoy a competitive salary range of $46,500.00 - $86,300.00 USD Annual, based on experience, qualifications, and geographic location. You'll also be eligible for a discretionary annual bonus and comprehensive benefits package.
At Roche, we're committed to creating a diverse and inclusive work environment where every voice matters. If you're passionate about delivering exceptional customer support and have the skills and qualifications we're looking for, we encourage you to apply.
-
Medical Support Specialist
2 weeks ago
Zionsville, Indiana, United States Ascension Full timeAbout Ascension LivingAt Ascension Living, we're dedicated to providing exceptional care and services to our residents. Our beautiful community in Zionsville West offers a unique blend of city comforts and cultural opportunities, making it the perfect place to call home.We're committed to supporting the well-being of our residents, and we're looking for a...
-
Medical Support Specialist
2 weeks ago
Zionsville, Indiana, United States Ascension Full timeAbout Ascension LivingAt Ascension Living, we're dedicated to providing exceptional care and services to our residents. Our beautiful community in Zionsville West offers a unique blend of city comforts and cultural opportunities, making it the perfect place to call home.We're committed to supporting the well-being of our residents, and we're looking for a...
-
Photography Support Associate
18 hours ago
Zionsville, Indiana, United States Shutterfly Full timeAt Shutterfly, we're passionate about capturing life's precious moments. As a Photography Support Specialist, you'll play a vital role in ensuring our photographers have everything they need to deliver exceptional service. Your attention to detail and organizational skills will be essential in preparing event materials, managing subject data, and resolving...
-
Administrative Support Specialist
5 hours ago
Zionsville, Indiana, United States Deep End Talent Strategies Full timeJob Title: Administrative AssistantAt Deep End Talent Strategies, we are dedicated to delivering exceptional talent solutions to our clients. We are seeking an experienced and detail-oriented Administrative Assistant to join our team.Job Summary:The Administrative Assistant will provide administrative support to our team, ensuring the smooth operation of our...
-
Sales Specialist
1 day ago
Zionsville, Indiana, United States Lowe's Full timeAbout the RoleWe're seeking a highly skilled Sales Specialist to join our team at Lowe's. As a Sales Specialist, you will be responsible for delivering exceptional service to our Pro customers, answering their questions, and executing their orders and projects.Key ResponsibilitiesProvide excellent service to Pro customers, ensuring their needs are met and...
-
Account Specialist
3 weeks ago
Zionsville, Indiana, United States Shutterfly Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Account Specialist to join our team at Shutterfly. As an Account Specialist, you will play a critical role in providing exceptional customer service to our assigned accounts, maintaining accurate information in Salesforce, and coordinating photographic events.Key ResponsibilitiesWork closely...
-
Medical Office Support Specialist
4 weeks ago
Zionsville, Indiana, United States Ascension Full timeJob SummaryWe are seeking a highly organized and detail-oriented Office Operations Assistant to join our team at Ascension Medical Group - Clinic in Zionsville, IN.Key ResponsibilitiesProvide exceptional customer service to patients and visitors, ensuring a positive experience in our medical setting.Verify and enter demographic information, obtain and verify...
-
Medical Support Specialist
4 weeks ago
Zionsville, Indiana, United States Ascension Full timeAbout Our CommunitySaint Vincent Medical Group Zionsville West, part of Ascension Living, offers a unique blend of personalized care, exceptional services, and community amenities. Our beautiful community provides a balance of city comforts and cultural opportunities, making it an ideal place to live and work.We are committed to providing services,...
-
Senior Billing Specialist
11 hours ago
Zionsville, Indiana, United States Fleet Services by Cox Automotive Full timeFleet Services by Cox Automotive: A Leader in Fleet MaintenanceFleet Services by Cox Automotive is a leading provider of on-site mobile maintenance and repair services nationwide. We are currently seeking a highly skilled Sr. Billing Specialist to join our team.Job SummaryThe Sr. Billing Specialist will be responsible for creating invoices from repair orders...
-
Service Technician for Automation Solutions
2 months ago
Zionsville, Indiana, United States Dürr Systems Inc Full timeJob OverviewDürr Systems Inc. stands as a prominent entity in the mechanical and plant engineering sector, providing innovative products, systems, and services that facilitate highly efficient manufacturing processes across various industries. A significant portion of our business is dedicated to serving automobile manufacturers and their suppliers, while...
-
Housekeeping Specialist
2 weeks ago
Zionsville, Indiana, United States StoryPoint Group Full timeJob SummaryWe are seeking a highly skilled and compassionate Housekeeping Specialist to join our team at StoryPoint Group. As a Housekeeping Specialist, you will play a vital role in maintaining the cleanliness and comfort of our Memory Care residents' apartments and public areas.Key ResponsibilitiesClean and maintain resident apartments and public areas...
-
Network Operations Center Specialist
2 weeks ago
Zionsville, Indiana, United States Insight Global Full timeJob Title: Network Operations Center OperatorInsight Global is seeking a highly skilled Network Operations Center Operator to join our team in Zionsville, IN. As a key member of our NOC team, you will be responsible for monitoring and maintaining the health of our IT network infrastructure, identifying and resolving issues in a timely manner, and providing...
-
Account Executive
4 weeks ago
Zionsville, Indiana, United States MXR Imaging, Inc. Full timeJob Title: Account ExecutiveMXR Imaging, Inc. is seeking a highly motivated and experienced Account Executive to join our team. As an Account Executive, you will be responsible for strengthening existing relationships and developing new buying opportunities by selling to key decision makers at area health/hospital systems, independent imaging centers,...
-
Culinary Specialist
5 hours ago
Zionsville, Indiana, United States North High Brewing Zionsville Full timeJob SummaryWe are seeking a skilled and passionate Culinary Specialist to join our team at North High Brewing Zionsville. As a key member of our kitchen operations, you will be responsible for preparing and presenting high-quality food products to our customers.Key ResponsibilitiesPrepare and cook a variety of food items, including entrees, burgers, and...
-
Customer Service Representative
1 month ago
Zionsville, Indiana, United States Meijer Full time{"title": "Customer Service Representative", "content": "About the RoleAs a Customer Service Representative at Meijer, you will have the opportunity to provide exceptional customer service and support to our customers. You will be responsible for ensuring a positive shopping experience by assisting customers with their needs, answering questions, and...
-
Account Executive
3 weeks ago
Zionsville, Indiana, United States MXR Imaging, Inc. Full timeJob Title: Account ExecutiveMXR Imaging, Inc. is seeking a highly motivated and experienced Account Executive to join our team. As an Account Executive, you will be responsible for strengthening existing relationships and developing new buying opportunities by selling to key decision makers at area health/hospital systems, independent imaging centers,...
-
Dermatology Medical Support Specialist
2 weeks ago
Zionsville, Indiana, United States Booth Dermatology Group PC Full timeJob OpportunityWe are seeking a highly skilled Dermatology Medical Assistant to join our team at Booth Dermatology Group PC. As a key member of our staff, you will be responsible for providing administrative and clinical support to our doctors and patients.Key Responsibilities:Manage administrative tasks with precision and efficiencyAssist doctors with...
-
Merchandising Specialist
13 hours ago
Zionsville, Indiana, United States Jacent Strategic Merchandising Full timeAbout the RoleWe are seeking a highly motivated and detail-oriented Merchandising Specialist to join our team at Jacent Strategic Merchandising. As a key member of our merchandising team, you will be responsible for cultivating relationships with in-store management, executing merchandising resets, and building retail displays.Key ResponsibilitiesCultivate...
-
Pest Control Specialist
18 hours ago
Zionsville, Indiana, United States Orkin Full timeOverviewAt Orkin, we're committed to providing top-notch pest management services to our customers. As an Orkin Pro, you'll play a key role in maintaining our reputation as the best in the industry.ResponsibilitiesComplete our comprehensive training program to become a certified pest control specialistDrive a company vehicle and follow a route schedule to...
-
Quality Assurance Specialist
9 hours ago
Zionsville, Indiana, United States Aegis Worldwide Full timeJob Title: Quality TechnicianJob Summary:Aegis Worldwide is seeking a highly motivated and detail-oriented Quality Technician to join our team. As a Quality Technician, you will be responsible for verifying equipment, performing routine quality tests, conducting inspections, maintaining calibration records, and preparing final inspection reports for product...