Senior Billing Specialist
13 hours ago
Fleet Services by Cox Automotive is a leading provider of on-site mobile maintenance and repair services nationwide. We are currently seeking a highly skilled Sr. Billing Specialist to join our team.
Job SummaryThe Sr. Billing Specialist will be responsible for creating invoices from repair orders and submitting them to customers for approval and/or payment. This role requires strong communication and customer service skills, as well as proficiency in estimating systems and computer software.
Key Responsibilities- Prepare repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required.
- Verify technicians have selected the correct VMRS code related to repairs made and billing hours are in-line with standard repair times.
- Prepare actual invoices off created repair orders by applying customer-specific rates and mark-ups.
- Improve repair order quality by identifying weak points and editing ROs to eliminate customer disputes.
- Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices.
- Create vehicle repair service estimates based on compiled information from Mobile Technicians and Customers.
- Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues.
- Gather necessary paperwork and upload into system for records.
- High School Diploma/GED and 5 years' experience in a related field.
- Proficient with Mitchell One or similar estimating systems.
- Strong communication (written, verbal and phone) and customer service skills.
- Proficient computer skills (MS Office, emails, typing, etc.)/software navigation capabilities to generate repair estimates and edit and process invoices.
- Has a sense of urgency daily; is action-oriented; acting with a minimum of planning.
- Existing knowledge of standard repair times (SRT) for common services.
- Experience in service writing is preferred.
- Works well independently but also effective within a team environment.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Maintains a professional but friendly demeanor.
- Demonstrates strong interpersonal and customer service skills.
- Communicates clearly and effectively.
- Pays close attention to detail.
- Exhibits the ability to remain calm and polite when dealing with frustrated customers and/or technicians.
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