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Retail Operations Manager

2 months ago

Buckeye Lake, United States Englefield Oil Company Full time
Assistant Manager Job Description

About the Role

The Assistant Manager is a key member of our retail team, responsible for providing leadership and motivation to site personnel and ensuring excellent customer service during assigned shifts. This position is critical in modeling and delivering quality customer service, ensuring policies and procedures are followed, scheduling, profitability analysis, and management of vendors.

Key Responsibilities

  • Monitor financials – sales volume, P&L, controllable expenses, cash controls, inventory.
  • Ensure positive customer experience.
  • Provide customer service by greeting and assisting customers and responding to customer needs, questions, and complaints.
  • Inspect facility and equipment routinely to determine necessity of repairs or maintenance.
  • Assist Store Manager with recruiting, hiring, training, and modeling.
  • Supervise store staff to maintain labor model standards.
  • Direct, model, and supervise employees engaged in sales, reconciling cash reports, and customer service.

Requirements

  • High school diploma required.
  • One year's management experience in a fast-paced retail environment delivering exceptional customer service, preferred.
  • ServeSafe certified.
  • Experience in cash management, POS, Microsoft Word, Excel, PowerPoint, and Email.

What We Offer

  • Dental, Vision, and Health Insurance.
  • 401k.
  • Employer Paid Life Insurance.
  • Monthly Bonuses.
  • PTO.
  • Maternity/Paternity Leave.
  • Weekly Pay.