Operations Director

1 week ago


Norwood, Massachusetts, United States CarMax Full time
Job Title: Operations Manager

CarMax is seeking a highly skilled Operations Manager to join our team. As a key member of our senior management team, you will be responsible for leading the Service Operations Department at one or more assigned locations.

Key Responsibilities:
  • Manage a team of associates to ensure exceptional customer and associate experiences.
  • Collaborate with Sales, Business Office, and Purchasing teams to drive business growth and improve processes.
  • Utilize data analysis and reporting to identify opportunities for improvement and drive business results.
  • Develop and implement process improvements to reduce waste and enhance customer and associate experiences.
  • Recruit, train, and develop associates to support Service Operations and company growth.
  • Champion and implement company and store initiatives to drive consistent execution and procedures.
  • Resolve customer and associate issues in a timely and professional manner.
Requirements:
  • 3+ years of experience in a management role, with a focus on retail management.
  • Bachelor's degree preferred.
  • Intermediate computer skills and ability to learn new systems.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Working Conditions:
  • May require walking or standing for extended periods.
  • Combination of indoor and outdoor work environments, including working in noisy and/or inclement weather conditions.
  • Rotating schedule with shifts that include nights, weekends, holidays, and 12-hour days.
  • Occasional travel for meetings, training, and special assignments.

CarMax is an Equal Opportunity Employer and subscribes to federal and state laws that prohibit discrimination based on race, color, age, religion, sex, national origin, or disability. Employment at CarMax is at-will, and associates can be terminated with or without cause at any time.



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