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Community Portfolio Supervisor

2 months ago


SaintBrieuc, Bretagne, United States Associa Full time

Job Title:
Community Portfolio Supervisor

Location:
Falls Church, VA

Job Overview:
The Community Portfolio Supervisor is tasked with the comprehensive oversight of designated community associations.

This role involves engaging with various stakeholders, including homeowners, service providers, board members, and committee participants, as well as collaborating with staff at the Associa Client Shared Service Center (CSSC) and within the local branch.


Key Responsibilities:


Travel to multiple community locations to manage the operations and administration of the Association in line with the management agreement and the Association's established policies and procedures.

Serve as the primary point of contact for the Association Board of Directors and homeowners as necessary.
Analyze monthly financial statements and ensure that a management summary is provided to the Association Board of Directors.

Offer and/or supervise recommendations to the Association Board of Directors and committees regarding significant capital investments needed to uphold the community's aesthetic and operational standards.

Monitor corporate and client delinquency rates and manage the collections process for the account portfolio.
Prepare Board packages, facilitate, and participate in Board meetings as per the management agreement and community events as required.
Ensure the Board of Directors is informed about any legal matters involving the Association.
Maintain unit and contract documentation related to the Association's operations.
Assist the Board of Directors/Architectural Review Board (ARB) with the architectural review process and/or routine inspections as needed.
Support the RFPs, bidding, and vendor selection process, providing recommendations to the Board.
Oversee Associa staff as outlined in the contract.
Coordinate and/or supervise inspections of building facilities and common areas, arranging appropriate follow-up actions as necessary.
Manage the Accounts Payable process in accordance with Associa's home office protocols and procedures.
Perform other duties as assigned.

Qualifications:
Associates Degree Required; Bachelor's Degree Preferred.
3+ years of experience in Community Association management.
CMCA, AMS, or PCAM certifications are highly preferred.

Understanding of the roles of the association board, the Community Association Manager, and how these roles interact with homeowner requests.

Demonstrated professional customer service skills, effective communication abilities (phone, interpersonal, written, verbal, etc.), and conflict resolution techniques.
Self-driven, proactive, detail-oriented, and a collaborative team member.
Strong project management skills, excellent time management, and the ability to prioritize tasks effectively.

Proficient knowledge of business correspondence (grammar, structure, punctuation, spelling, etc.) and MS Office applications (Word, Excel, Outlook, etc.).


Company Overview:


With over 300 branch offices throughout North America, Associa is shaping the future of community living for more than 7.5 million residents globally.

Our team of over 15,000 professionals leads the industry with unmatched education, expertise, and innovative solutions. For more than 45 years, Associa has made a positive impact and added significant value to communities. To learn more, visit .

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