Member Service Representative

3 weeks ago


Cambridge, Massachusetts, United States MIT Federal Credit Union Full time
Job Summary

The Member Service Representative role at MIT Federal Credit Union is a dynamic position that requires strong communication and problem-solving skills. As a first point of contact for members, you will be responsible for providing exceptional service and addressing financial needs and challenges via various channels. This role involves utilizing member interface technology, electronic delivery systems, and software applications to process transactions, assist with new account services, and cross-sell products.

This position requires a minimum of three years of experience in financial services, preferably with cash handling, credit card transactions, and balancing responsibilities. A high school diploma or equivalent certificate of education is required. The successful candidate must be able to project a positive and highly professional image of the Credit Union by providing high-quality member service and protecting the confidentiality of all financial data.



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