Customer Experience Lead

3 weeks ago


Salisbury, Maryland, United States Signs by Tomorrow, Salisbury Full time
Job Summary

We are seeking a skilled Customer Experience Manager to join our team at Signs by Tomorrow, Salisbury. The successful candidate will be responsible for delivering exceptional customer service, supporting clients through both inbound and outbound calls, and meticulously recording project details while preparing orders for the production team.

The ideal candidate will have 3-5 years of business-to-business sales support and/or customer service experience, with proficiency in MS Office Suite and knowledge of sign industry substrates, media, products. They will also possess excellent time management, project management skills for multiple projects, deadlines, and orders.

Responsibilities:

  • Provides telephone support and service for clients
  • Conducts calls to engage with clients regarding marketing campaigns
  • Accurately enters client's project/order into the system
  • Tracks and assigns lead to sales team members
  • Maintains and updates customer database, orders, projects, and contact information
  • Manages lead sources including internal sources and external programs; surveys, marketing campaigns, websites, social media
  • Creates informative social media messages, manages posts, updates, and engagement on relevant sites
  • Works independently while serving as a support to the team
  • Provides general administrative support for the Center
  • Manages multiple projects and deadlines
  • Proficiently utilize Microsoft Office Suite
  • Run reports, interpret and communicate data
  • Oversee daily production from initial sale throughout the process to completion
  • Provide project management guidance and direction
  • Proficiently schedule, utilize calendar(s), workflow, POS
  • Create, distribute, communicate scheduling needs, manage the workflow
  • Identify challenges, create workable solutions
  • Communicate effectively and professionally with clients, customers, and team members on a daily basis
  • Create and assist with estimates, orders, and inquiries
  • Develop best practices for all areas
  • Work with teams, listen to suggestions, and implement when appropriate to improve areas in need
  • Create and maintain a professional atmosphere, protect confidentiality
  • Responsible for employee morale, creating and encouraging a great place-to-work atmosphere
  • Serves as an ambassador of the Company

Benefits:

  • $40,000 - $60,000 yearly salary
  • Competitive benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment


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