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Customer Service Team Lead

2 weeks ago


Salisbury, Maryland, United States Food Lion Full time
About Food Lion

Food Lion has been providing an easy, fresh, and affordable shopping experience to communities since 1957. With over 82,000 associates serving more than 10 million customers weekly, we're committed to making a difference in the lives of our customers and employees alike.

Job Description

This Retail Operations Supervisor position plays a critical role in maintaining high standards of customer service and driving sales growth through excellent customer interactions. As a key member of our front-end team, you will lead by example, demonstrate Food Lion's service standards, and promote a positive shopping environment.

  • Smile and provide prompt, accurate, and friendly service while engaging customers to create a positive shopping experience.
  • Greet each customer and use their name whenever possible.
  • Avoid personal conversations with other associates when customers are present.
  • Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager.
  • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar.
  • Ensure work stations and front-end area of the store has a neat and clean presentation.
  • Maintains proper knowledge of all sales associate register functions and Front End accounting services.
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner.
  • Ensure the MVP savings center KIOSK is filled with paper and properly working.
  • Performs the task of sales associate when scheduled or as needed per the surge plan guidelines.
  • Performs the task of the customer lead as needed to ensure service standards are maintained.
  • Maintain alertness and calls for assistance when needed to service customers per service standards.
  • Is courteous and helpful to other associates.
  • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code.
  • Adhere to all company guidelines, policies, and standard practices.
  • Observe and correct all unsafe conditions that could cause associate or customer accidents.
  • Notify QA of any cleaning issues or maintenance required on front end.
  • Successfully complete computer-based training (CBT) and training aid courses.
  • Perform all other duties as assigned.
Salary Range

The salary range for this position is between $16.60 - $24.90 hourly.