Customer Experience Lead
3 weeks ago
Aroma Joe's Merrill store in Salisbury is looking for a Customer Experience Lead to help create a positive and engaging experience for our customers.
About Aroma Joe's
We're a company that's passionate about energizing the modern world. Our Baristas are dedicated to providing personalized customer experiences that leave a lasting impression.
The Role
In this role, you will be responsible for leading by example and creating a work environment that fosters collaboration, innovation, and customer obsession.
Responsibilities
- Develop and implement strategies to improve customer satisfaction and loyalty
- Foster a culture of teamwork and open communication among employees
- Coach and develop team members to achieve their full potential
- Collaborate with other departments to drive business results
Requirements
To succeed in this role, you will need:
- Proven leadership and communication skills
- Experience in retail or a related field
- A passion for delivering exceptional customer experiences
- Ability to analyze data and drive business outcomes
Compensation and Benefits
We offer a competitive salary range of $52,000 - $62,000 per year, depending on experience, as well as opportunities for professional growth and development within our company.
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