Customer Experience Lead

3 weeks ago


Salisbury, Maryland, United States Aroma Joe's Full time
Job Description

Aroma Joe's Merrill store in Salisbury is looking for a Customer Experience Lead to help create a positive and engaging experience for our customers.

About Aroma Joe's

We're a company that's passionate about energizing the modern world. Our Baristas are dedicated to providing personalized customer experiences that leave a lasting impression.

The Role

In this role, you will be responsible for leading by example and creating a work environment that fosters collaboration, innovation, and customer obsession.

Responsibilities

  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Foster a culture of teamwork and open communication among employees
  • Coach and develop team members to achieve their full potential
  • Collaborate with other departments to drive business results

Requirements

To succeed in this role, you will need:

  • Proven leadership and communication skills
  • Experience in retail or a related field
  • A passion for delivering exceptional customer experiences
  • Ability to analyze data and drive business outcomes

Compensation and Benefits

We offer a competitive salary range of $52,000 - $62,000 per year, depending on experience, as well as opportunities for professional growth and development within our company.



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