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Xfinity Store Service Associate

2 months ago

Bradenton, Florida, United States Comcast Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Xfinity Store Service Associate. As a key member of our store team, you will be responsible for delivering an exceptional customer experience, providing technical support, and maintaining a clean and organized store environment.

Core Responsibilities

  • Customer Service
    • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
    • Assist customers with technical issues, including device setup, troubleshooting, and data transfer.
  • Technical Support
    • Provide technical support for Xfinity Mobile customers, including device data transfers and phone number ports.
    • Assist with the onboarding of new Xfinity Mobile customers, including setting up online accounts and mobile device education.
  • Inventory and Merchandising
    • Assist with receiving and stocking inventory, ensuring that the back of the store is clean, secure, and organized.
    • Participate in the weekly cycle count process and identify opportunities for process improvement.
  • Store Operations
    • Maintain a clean and organized store environment, including the sales floor, counters, and back of the store.
    • Assist with visual merchandising and store displays.
  • Communication and Teamwork
    • Communicate effectively with customers, colleagues, and leadership to ensure seamless store operations.
    • Work collaboratively with the store team to achieve sales and customer satisfaction goals.
  • Adaptability and Flexibility
    • Be flexible and adaptable in a fast-paced retail environment, responding to changing priorities and customer needs.
    • Be willing to learn and take on new responsibilities as needed.
  • Education and Experience
    • High school diploma or equivalent required.
    • 0-2 years of related experience preferred.

What We Offer

Comcast is proud to offer a competitive compensation package, including base pay and opportunities for commission and bonuses. We also offer a comprehensive benefits program, including medical, dental, and vision coverage, as well as a 401(k) plan.

Equal Opportunity Employer

Comcast is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.