Patient Care Coordinator

1 week ago


Morrisville, Pennsylvania, United States NovaCare Rehabilitation Full time

Position Overview:

As a vital member of our healthcare team, the Patient Service Specialist plays a crucial role in ensuring that every patient has a remarkable experience from the moment they arrive. This position is centered around managing both patient interactions and administrative tasks, making the front desk a pivotal point for patient advocacy. You will engage with patients through various communication channels, handle payment processes, and navigate multiple software systems to enhance the patient experience.

Key Responsibilities:

  • Welcome and assist both new and returning patients upon arrival, ensuring a smooth registration process and providing essential information about their visit.
  • Schedule appointments for patients, whether in person or via phone, to maintain an organized calendar.
  • Maintain regular communication with various stakeholders, including legal representatives, insurance providers, and internal teams.
  • Process patient co-pays, manage insurance approvals, and perform verifications to facilitate seamless transactions.
  • Offer patients relevant details regarding their upcoming appointments during the checkout process.
  • Address inquiries from patients, healthcare providers, and colleagues promptly and professionally.

Qualifications:

Minimum Requirements:

  • High School Diploma or equivalent.
  • At least one year of experience in a front desk role.
  • Experience in a healthcare setting.

Preferred Qualifications:

  • One year of experience in a medical office environment.
  • Familiarity with insurance verification processes.

Physical Requirements:

  • Ability to perform physical tasks such as walking, standing, bending, and reaching throughout the workday.
  • Manual dexterity for typing and data entry tasks.
  • Capability to lift items up to 25 lbs safely.
  • Visual acuity to maintain accurate records and recognize individuals.
  • Effective communication skills to understand and convey information clearly.

NovaCare Rehabilitation is dedicated to fostering a diverse workforce and is an equal opportunity employer. We welcome qualified applicants without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, disability, veteran status, or any other characteristic protected by law.



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