Patient Access Representative

6 hours ago


Decatur, Alabama, United States Huntsville Hospital Health System Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at Huntsville Hospital Health System. As a Patient Access Representative, you will play a critical role in ensuring the smooth flow of patients through our registration areas.

Key Responsibilities
  1. Accurately identify patient records using two patient identifiers.
  2. Greet and interview patients or call and interview patients by phone to obtain all necessary insurance and demographic information.
  3. Enter data into the registration system, including medical, demographic, insurance, precertification, and medical necessity data.
  4. Verify insurance benefits, precertification status, and medical necessity information.
  5. Determine patient financial responsibility, collect and post all applicable copays, deductibles, and co-insurance balances.
  6. Assist patients in making payment arrangements when appropriate.
  7. Complete all registrations and preregistrations in a timely manner.
  8. Assist patients with completing all necessary admission forms.
  9. Escort patients to treatment locations.
  10. Perform registration duties with minimal supervision or guidance.
  11. Provide excellent customer service and service recovery when needed.
Qualifications

We are looking for a candidate with a high school diploma or equivalent and two years of customer service experience. Previous registration, scheduling, insurance, medical records, or billing experience is preferred. Excellent verbal and written skills are required, as well as the ability to work in a fast-paced environment with a positive attitude.



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