Patient Access Representative

2 days ago


Decatur, Alabama, United States Huntsville Hospital Health System Full time
Job Summary

We are seeking a highly skilled Patient Access Representative to join our team at Huntsville Hospital Health System. As a Patient Access Representative, you will play a critical role in ensuring the smooth flow of patients through our registration areas.

Key Responsibilities
  1. Accurate Patient Identification

You will accurately identify patient records using two patient identifiers, ensuring that patient information is accurate and up-to-date.

  1. Insurance Verification and Benefits

You will verify insurance benefits, precertification status, and medical necessity information to ensure that patients receive the necessary care.

  1. Financial Responsibility and Collections

You will determine patient financial responsibility, collect and post all applicable copays, deductibles, and co-insurance balances.

  1. Excellent Customer Service

You will provide excellent customer service and service recovery to patients, visitors, and staff, ensuring that their needs are met and exceeded.

Requirements

To be successful in this role, you will need:

  • High School / GED required; Post-secondary education preferred
  • Two years customer service experience strongly preferred; Previous registration, scheduling, insurance, medical records, or billing experience preferred
  • Excellent verbal and written skills; Ability to work in a fast-paced environment with a positive attitude


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