Banking Operations Specialist

1 month ago


Carrollton, Texas, United States TEKsystems Full time
Job Summary

As a Banking Operations Specialist, you will be responsible for providing maintenance and repairs to financial/ATM equipment, bank locks, and mechanical systems. You will also be responsible for ensuring continuity of customer operations and providing a high level of customer satisfaction/service to clients.

Key Responsibilities:

  • Provide maintenance and repairs to financial/ATM equipment and other electro-mechanical equipment at various locations within assigned territory.
  • Provide maintenance and repairs to pneumatic banking systems.
  • Provide maintenance and repairs to various bank locks and mechanical systems.
  • Provide ability to service and troubleshoot ATMs as well as CCTV and access control systems.
  • Follow troubleshooting guidelines and refer to technical/parts manuals, change notices and bulletins, modification notices, etc. in order to diagnose & repair equipment or systems.
  • Exhibit effective customer service skills by consistently communicating with service coordinator, dispatcher, management, and customers to ensure complete customer satisfaction experience.
  • Attends training classes when offered.
  • Complete monthly vehicle reports in a timely manner. Maintain accurate truck inventory to ensure timely responses to customers' needs.
  • Must have a strong work ethic.
  • Must be detail-oriented.
  • Must handle other duties and responsibilities, as assigned.

Requirements:

  • Must have or be able to get Texas Alarm License (Drug and background Check)


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