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Automotive Service Advisor/Sales Representative

2 months ago

Mansfield, Texas, United States Sun Auto Tire & Service Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Service Advisor/Sales Representative to join our team at Sun Auto Tire & Service. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, promoting our products and services, and driving sales growth.

Key Responsibilities
  • Customer Service: Greet customers in a professional and courteous manner, both in person and over the phone, using our standardized customer service techniques.
  • Service Recommendations: Listen to and thoroughly document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Sales Promotion: Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
  • Quote and Update: Provide customers with accurate quotes, including cost and time of completion, and update them throughout the day on the status of their services.
  • Post-Service Follow-up: Conduct post-repair and declined services follow-up calls to ensure customer satisfaction.
  • Administrative Tasks: Track new returns, core returns, and warranty parts for individual customers.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: Prior experience as a Service Advisor is highly preferred, but not required.
  • Skills: Professional appearance, ability to work in a process-driven environment, and valid driver's license.
  • Availability: Ability to work a minimum of five days, including Saturdays.
Benefits
  • Competitive Compensation: $45,000/Yr to $60,000/Yr.
  • Benefits Package: Closed Sundays, competitive bi-weekly pay, tuition reimbursement, paid vacation and sick time, six paid holidays, medical, dental, and vision insurance, life insurance, 401(k) retirement savings plan with company match, and discounted services on personal and immediate family vehicles.