Business Management and Product Strategy Leader

3 days ago

Charlotte, North Carolina, United States Wells Fargo Full time
Job Description:

Wells Fargo is seeking a highly skilled Business Management and Product Strategy Leader to support the Home Lending Customer Experience, Marketing, and Sales Transformation team. This team is responsible for building products for internal users and external customers, and is part of the Home Lending Transformation organization, which drives technology-focused change across Home Lending to deliver enhanced customer experiences and sales solutions.

In this role, you will work closely with sales leaders, change management, marketing, digital product management, technology, data, and enterprise product teams across LOBs to deliver experiences for our Home Lending customers and Home Mortgage Consultants. Your key responsibilities will include:

Key Responsibilities:
  • Collaborate with cross-functional teams to drive strategic priorities that span across product areas within Transformation to improve the efficiency and effectiveness in home lending processes and routines.
  • Develop and manage routines across Home Lending Customer Experience, Marketing, and Sales Transformation team, including monthly team meetings, business stakeholder meetings, business reviews, and action items.
  • Act as a Business Execution advisor to leadership to drive performance and initiatives and develop and implement information delivery or presentations to key stakeholders and senior management.
  • Partner closely with product teams and advocate for customer experiences, marketing, and sales needs while assisting with the analysis and implementation of identified solutions.
  • Support Product Management teams across CEMS in documenting roadmaps and key focus areas for the year, including highlighting what is above and below the line, and driving strategic thinking to align to broader Home Lending objectives.
  • Provide vision, direction, and expertise to leadership for developing and implementing innovative strategies and business solutions that are large scale and cross organizational.
  • Build out strategies for highly complex and unique challenges related to Home Lending CEMS that require solid analytical skills, extensive knowledge of strategic framework, and understanding of the business, delivering long term and large-scale solutions.
  • Serve as a representative and advocate for the product teams to understand, or influence as needed, changes to procedural or data standard requirements, including compliance with the Home Lending Change Management framework.
  • Effectively communicate the progress and outcomes of CEMS transformation initiatives to key stakeholders, including developing and managing OKRs.
  • Prepare senior level presentations and documentation, including digital strategy roadmaps and objectives, organizational constructs, and growth areas.
  • Develop and maintain team materials and the SharePoint as a centralized hub for documentation and links to key systems, as well as other dashboards on Confluence/Jira Enterprise to support reporting and workflow needs.
  • Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership.
Requirements:
  • 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 7+ years of Management Consulting, Strategy, Consulting, Product Management or Business Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
  • Experience communicating and presenting complex information to multiple levels of the organization across different areas.
  • Knowledge and understanding of Home Lending.
  • Strategic planning experience in translating leadership vision into executable strategies and initiatives.
  • Ability to independently build out financial models to analyze potential partnership opportunities and new initiatives.
  • Experience leveraging Confluence and Jira as well as building out SharePoints.
  • Sound project management skills, including the ability to handle multiple projects concurrently.
  • Ability to take initiative and work independently with minimal supervision, while self-prioritizing workload and coordinating with others to meet deadlines.
  • Ability to understand technical policy requirements to help support the implementation of data management policies across all parts of the business.
  • Strategic leadership skills, with the ability to piece together complex matrixed organizations and collaborate/influence horizontally across technology, product teams, and business partners.
  • Ability to work in conjunction with functional partners to gain consensus on priorities needed to implement a project successfully.
  • Experience leveraging data to design and deliver strategies and initiatives that help with critical business decision-making.
  • Knowledge of common risk management framework and methodologies.
  • Effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities.

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