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IT Support Specialist

2 months ago

Ypsilanti, Michigan, United States Compass Group, North America Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as an IT Support Specialist. In this role, you will have the opportunity to work closely with our leaders in the hospitality group at Eastern Michigan University, developing skills and competencies to understand what is needed to be successful in the world of IT Support within the hospitality industry.

Key Responsibilities
  • Executing operational standards and ensuring an exceptional guest experience
  • Financials, P+L, Loss Prevention, and Safety and Quality Assurance
  • Client Relations and Contractual Commitments, Associate learning and development, and Operational support of serving platforms
  • Working in different settings: FOH, BOH, Catering, Marketing & Administration, People management (schedules, time management), Inventory management, Help Desk ticket management, Troubleshooting various IT related issues, and Report development
Requirements
  • Interest in the IT Support industry
  • Attitude of a leader, Enjoyment of inspiring others, Articulate, Good to better interpersonal skills, Enjoy building relationships, and General interest and knowledge
  • Interest in one or more of the following: Customer Service, Technology Troubleshooting, Data Analysis/Management, Procedure Development, and Quality Assurance
What We Offer

We offer a competitive wage, benefits, and perks like Instapay through the One @Work app. Our careers are filled with purpose and encourage learning, growth, and meaningful impact. We are an equal opportunity employer and are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.