Field Service Technician IV

5 days ago

San Jose, California, United States Rivian Full time
About Rivian:
Rivian is a company driven by a mission to keep the world adventurous forever. Our Electric Adventure Vehicles represent a major leap forward in emissions-free transportation, and we're seeking team members who share our passion for the outdoors and our commitment to protecting it for future generations.

Job Summary:
The Field Service Technician IV will be responsible for delivering exceptional service experiences at Rivian service locations. This role requires technical expertise and excellent customer service skills. If you're someone who can think quickly on your feet, communicate effectively, and thrive in a fast-paced environment, we'd love to have you on the team.

Key Responsibilities:
  • Support pre-production vehicle builds and collaborate with cross-functional teams.
  • Travel to locations to provide on-site support during the transition period.
  • Operate remotely until the local service center opens, if applicable.
  • Follow Rivian repair procedures with efficiency and quality.
  • Perform complex vehicle diagnoses, repairs, installations, and inspections.
  • Conduct road tests to ensure the quality of repairs.
  • Manage parts operations, including ordering, receiving, shipping, and inventory.
  • Stay up-to-date with technical skills and required training.
  • Support campaigns and containment initiatives.

Requirements:
  • High School Diploma or equivalent preferred.
  • Graduation from an accredited automotive repair school preferred.
  • Leadership, mentorship, and team influencing experience preferred.
  • Five or more years of automotive experience preferred.
  • Three or more years of experience working with high-voltage systems and HV diagnostic work preferred.
  • Proficiency in navigating a laptop or computer in a Windows or Mac environment.
  • Experience using test tools and extensive experience in bumper-to-bumper diagnosis and repair.
  • Ability to drive a non-commercial truck and trailer, with a valid driver's license and a clean driving record.

Benefits:
  • Medical, dental, and vision insurance packages for full-time employees and their families.
  • Robust benefits and compensation packages that reflect experience, location, and other factors permitted by law.

Equal Opportunity:

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

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