Senior Field Operations Manager

2 days ago


San Jose, California, United States DISH Full time
Job Summary

The Senior Field Operations Manager is a key role in our team, responsible for leading all field operations and thousands of technicians across the country. We are seeking an experienced leader with strong problem-solving abilities, excellent interpersonal skills, and a customer service focus.


About the Role

This highly rewarding position offers a competitive starting salary plus the opportunity to earn generous bonuses based on team performance. As a Senior Field Operations Manager, you will be responsible for directing, coaching, and developing technicians to create a high-performing team that delivers exceptional customer service.


Key Responsibilities
  • Supporting new employees through training and future development
  • Demonstrating and coaching behaviors that ensure quality customer service
  • Training existing Installers/Technicians on changing processes, procedures, and technologies
  • Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
  • Improving team and individual performance by working hands-on alongside the technicians
  • Managing fleet-related processes including vehicle maintenance and upkeep
  • Addressing escalated customer and/or employee issues

Salary Range

$63,150.00/year - $90,000.00/year (base pay range), plus generous bonuses based on team performance.


Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.



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